If your item is in stock we prepare your order immediately and you will only have a limited window to amend or cancel your order.

By signing in to 'My Account' you can:

• Cancel your order
• Change your delivery address
• Change your shipping method
• Add, edit or remove an engraving or monogram
• Update gift bag and gift card options

We will confirm if your request has been successful straight away. 

Our signature POINT TWO FIVE gidt wrap is coming soon. Sign up to our mailing list to be the first to know when it arrives and recieve 10% off your first order!

POINT TWO FIVE gift cards will be launching Autumn 2024 and will be available to buy in the value of between £10 and £1000. They can be purchased in your local currency and will be valid for 1 year from the date of purchase.

To redeem a gift card online, simply enter the gift card code in the GIFT VOUCHER / OFFER CODE box on your Shopping Bag page and click APPLY CODE.

We don't currently offer a click and collect service but if you're local to Birmingham and would like to visit our studio to purchase from us directly, please email us at hello@pointtwofive.co.uk

To redeem a Promotion or Offer Code, add the code to the VOUCHER / OFFER CODE
box on your Shopping Cart page and click APPLY CODE. 

Generally, our rings are stocked in size H through to T. Depending on the item, we can also offer bespoke sizes, please contact us to find out more at hello@pointtwofive.co.uk

RING SIZER GUIDE

To help you decide which ring size you need, you can download our ring sizer chart here. The guide is to be used with an existing ring to find out your ring size. For greatest accuracy use a ring with a similar band width and style to that you want to buy - download here

If you have forgotten your password, 'click here' to reset it or follow the FORGOTTEN PASSWORD link on the 'My Account' page. Follow the steps and click RESET PASSWORD. We will send a link to the email address you have provided, which will enable you to reset your password.

You are able to edit your personal details such as your name, phone number, email address and password from within 'My Account'.

You can sign up to hear from us about new product launches, competitions, sales and exclusive offers via the 0.25 email newsletter. Once signed up, you can unsubscribe at any time either via the 'Unsubscribe' link on the bottom of each enewsletter, or by the tick box in 'My Account'.

To help us send you more relevant news and offers, you can update your birthday on the same page within 'My Account'.

Your privacy is important to us and we never release your personal details to any outside company for mailing or marketing purposes. We treat all of your Personal Information as confidential and we fully comply with all applicable UK Data Protection and consumer legislation. We confirm that any Personal Information which you provide to us and any User Information, from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office. We use your information only for the following purposes:

• Processing your orders, including dispatch, payment and returns
• To prevent or detect fraud or abuses of our website
• To enable third parties to carry out technical, logistical or other functions on our behalf
• For statistical or survey purposes to personalise and improve this website and its services to you
• To administer this website
• If you consent, to notify you of products or special offers that may be of interest to you.

You agree that if we are requested by the police or any other regulatory or government authority investigating illegal activities to provide your Personal Information and/ or user information, we are entitled to do so.

Read our Privacy Policy here.

At the checkout, you can proceed as a guest or create an online account with us once you have placed your order. By creating an online account, you can enjoy a quicker checkout process in the future and save your delivery and payment details. If you are an existing customer, you will be able to log in to your account.

METHODS OF PAYMENT

We accept the following payment methods for purchases made online:

Visa, Mastercard, Maestro and PayPal, as well as Apple Pay and Google Pay wallets.

Payment will be taken from your credit or debit card as soon as you have placed your order. To ensure safe shopping, we are Verisign certified. This means that all of the data you send to us, over the internet, is encrypted and protected. For more information on privacy, please click here.

We take fraud very seriously, so all credit and debit card holders are subject to validation and authorisation by both us and the card issuer.

If you select PayPal during checkout, you will be redirected to your PayPal payment page where you can either create an account or login to an existing account and arrange payment of your order. Once this is completed you will be redirected back to www.pointtwofive.co.uk

0.25 online gift vouchers are also accepted as a method of payment. Find out how to redeem a 0.25 gift voucher 'here'.

CURRENCIES

We show prices and accept payment in the following currencies: British Pounds, US Dollars, Canadian Dollars, Australian Dollars, Euros, Hong Kong Dollars, Singapore Dollars and Chinese Yuan.

You are free to pay in the currency of your choice and you can change your payment currency in the website header. If you change your currency, prices will be converted at the daily exchange rates published by the ECB.

SECURITY

We have implemented internet security technology to ensure that it is safe for you to shop with us. We use Internet standard encryption technology to scramble your Personal Data when you transmit it to us. This process is known as SSL (secure sockets layer) and we are constantly updating our technology to provide you with the maximum practicable level of security. Additionally, we do not hold any of your credit card details anywhere on our website. They are simply passed securely to our payments processor for authorisation by your bank. If you choose to store your card details for future payments, these are held by our payments processor, not us.

If you are experiencing difficulties with your payment or order please contact our Customer Care team at hello@pointtwofive.co.uk