our terms of service

These terms of sale apply to all goods supplied by POINT TWO FIVE DESIGN Ltd, registered in England and Wales no. 15034856 (‘we’, ‘us’, ‘our’ or ‘POINT TWO FIVE’ or '0.25'). If you have any questions regarding us, our goods or an order that you have placed, please email hello@pointtwofive.co.uk

Acceptance of terms

By using www.pointtwofive.co.uk you agree to be bound by these terms and conditions. No contract exists between you and POINT TWO FIVE for the sale of any goods until we have received and accepted your order and we send you confirmation in writing or by email to the address or email address you have given. Once we have done so, there is a binding legal contract between us.

These terms and conditions (together with the documents referred to in them) tell you the terms and conditions on which we supply any of the Products to you. Please read these terms and conditions carefully and make sure that you understand them, before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.

You should print a copy of these terms and conditions for future reference. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our site.

POINT TWO FIVE reserves the right to update its terms and conditions from time to time

description and price of goods

Any goods are are subject to availability. If the goods you have ordered are not available in stock within 60 days from the date of receipt of your order, we will inform you as soon as possible.

In addition to the price, you will be required to pay a delivery charge for the goods. All prices exclude delivery costs, for which we, or our nominated delivery company, will provide you with a cost which will be added to the total amount at checkout.

Payment

POINT TWO FIVE uses Visa, Maestro, Mastercard and PayPal to process payments. These secure merchants are independent and will never disclose your payment details to us. Any payment details provided by you on our site are encrypted and transferred to merchants using a certified secure connection.

delivery

The goods you order will be delivered to the address you give when you place your order. For delivery outside the UK, you will be responsible for obtaining all necessary licences and complying with all applicable legislation and regulations in relation to the export of goods from the UK and the importation into your destination country. You will also be responsible for the payment of any applicable import duties and taxes but we may be able to advise you as to the likely costs.

Any additional delivery costs will be charged directly from our shipping agent on a Cash on Demand basis. 

POINT TWO FIVE aims to ship goods that are kept in stock within 10 working days. Lead times for limited edition goods that are made to order may vary. We will inform you of our estimate as to when the goods are anticipated to be delivered to you.

If there is no one at the address given who is competent to sign for delivery of the goods, you will be notified of an alternative delivery date or a place to collect the goods.

Every reasonable effort will be made to deliver the goods as soon as possible after your order has been accepted. However, given that many of our goods are made specifically to order, we will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.

You will become the owner of the goods you ordered once we receive full payment of all sums due in respect of the goods, including delivery charges. You will be responsible for risk of loss of or damage to the goods from the time of delivery. If you have questions regarding delivery, please contact us: orders@pointtwofive.co.uk.

For Delivery and Returns information, click here

eu vat and customs fees

Now that the UK has left the EU, there are changes to how orders to the EU are processed. Orders from EU countries are exempt of UK Tax (VAT) on checkout. Taxes and customs fees will instead be levied by our shipping partner on delivery. You should expect to be charged for the customs fee in addition to local tax (20% in most countries, although this may vary) for the total value of your order including the shipping cost. If you have questions before ordering, please don’t hesitate to contact us: orders@pointtwofive.co.uk

cancellation and returns

You are not able to cancel your contract for any goods ordered from us which are bespoke, personalised or engraved.

For any other goods, if you wish to cancel an order before the goods are despatched, please email orders@pointtwofive.co.uk or write to:

POINT TWO FIVE
Studio 204 Greenhouse
Custard Factory
Deritend
Birmingham
B9 4AA

You can return goods for a full refund at any time up to seven working days after the day you received our order by informing us in writing at orders@pointtwofive.co.uk. You must return the goods to us in the same condition in which you received them and at your own cost and risk.

Refunds will be processed within 30 days to the same card used to pay for your purchase.

If your goods are faulty or incorrect, you must let us know in writing by sending an email to orders@pointtwofive.co.uk. You must return the goods to us in the same condition in which you received them. Only in the case of faulty or incorrect goods will we be responsible for the cost of returning the goods to us.

data protection and privacy policy

We do not store credit card details. Personal information supplied to us is confidential and will never be made available to a third party.

We will take all reasonable precautions to keep the details of your order and payment secure, but unless we are negligent, we will not be liable for unauthorised access to information supplied by you.

We will only use the information you provide about yourself for the purpose of fulfilling your order, unless you agree otherwise. You can correct any information about you, or ask for information about you to be deleted, by giving written notice to us at: orders@pointtwofive.co.uk

unforseen events

In the event of the normal course of manufacture of the goods or performance being prevented, interrupted, hindered or delayed by any cause whatsoever beyond our control, we shall have the option without incurring liability to you, to defer the date of delivery.

sub-contracting

We shall be entitled to sub-contract the supply of goods and the performance of any services in relation to your goods.

intellectual property

All worldwide intellectual property including any copyright, registered or unregistered design rights in and relating to the goods including any blueprints, designs, drawings, illustrations specifications and instructions prepared by us in connection with the order shall vest in us unless set out by express agreement in writing.

applicable law

These terms of sale and the supply of the goods will be subject to English law, and the English courts will have jurisdiction in respect of any dispute arising from the contract.